Trouble with your iPod.... Reset it.

Learn how to reset or restart iPod following a freeze. Here's a tip, check out this helpful movie.

Important: If your iPod is frozen or won't turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.

If you are using your iPod as a hard drive (disk mode), it is normal for "do not disconnect" to remain on the screen until you are ready to eject the iPod in iTunes or from the Mac OS. To avoid having the iPod freeze learn how to eject and disconnect iPod from your computer.
If your iPod is frozen or won't turn on, the steps to reset it vary by model. You can easily tell which iPod model you have if you're not sure.

To reset an iPod with a Click Wheel, including:
    •    Fifth Generation iPod (also known as iPod with video)
    •    iPod nano
    •    iPod with color display (iPod photo)
    •    iPod (Click Wheel)
    •    iPod mini
    •    iPod mini (Second Generation)

    1.    Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    2.    Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.