.Mac becomes Mobileme

MobileMe is a new Internet service from Apple that pushes email, contacts, and calendars from a secure Internet server, or "cloud," to all the devices you use: your iPhone, iPod touch, as well as Mac and PC computers. This data is accessible anywhere and automatically ensures that you get identical email, contacts, and calendars, no matter which device you use.
MobileMe also provides a suite of ad-free web applications that deliver a desktop-like experience through any modern browser. MobileMe applications at me.com include Mail, Contacts, and Calendar, as well as Gallery for viewing and sharing photos, 20GB of storage, and iDisk for storing and sharing documents online.

Building on the best of .Mac
MobileMe takes the best of .Mac and adds a host of new features. .Mac customers will enjoy new web applications; push email, push contacts, push calendar; and 20GB of online storage. Also, .Mac customers will continue to experience Mac integration they know and love, such as Back to My Mac; access to their iDisk in the Finder; Mac-to-Mac syncing of Dashboard widgets, Dock items, preferences and more; iWeb website publishing; and photo and movie sharing directly from iPhoto '08 and iMovie '08.

.Mac Transition
MobileMe will start service in July. Mac customers can use .Mac now and be automatically upgraded to MobileMe in July 2008. Subscribers purchasing .Mac get a .mac email address and have the option of using a me.com address when MobileMe becomes available.

To help .Mac members better understand how this transition will take place, Apple has published a ".Mac to MobileMe Transition FAQ" at http://support.apple.com/kb/HT1932

Where do .Mac / MobileMe customers get Support?Live Chat Support - US only (8am-8pm CST)

If a .Mac member asks any .Mac / MobileMe Support question, have them enter one of the following URLs:

•http://www.apple.com/support/dotmac/account#form  or
•http://www.apple.com/support/dotmac/mail#form  or
•http://www.apple.com/support/dotmac/sync#form

They will be able to chat in real-time with a live Support specialist.   This is the best way to get immediate resolution to any basic .Mac / MobileMe Support issue.

Email Support - World Wide (24/7)

If live chat support is not available, walk the .Mac / MobileMe member to a demo machine and visit: http://www.apple.com/support/dotmac

From there they can click any one of the nine bricks so customers can read the FAQs and/or submit an email using the web form on the bottom.